At SISIGAD, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a comprehensive return and refund policy to ensure your peace of mind.
We can only accept returns on electric bikes, electric scooters, and hoverboards. All accessories and spare parts (including seats) cannot be returned.
A Return Merchandise Authorization (RMA) must be requested from SISIGAD within 14 days from the date of receipt of shipment. To request an RMA, contact SISIGAD Service Team at support@sisigad.co.uk.
Returns may be rejected at the customer’s cost if items do not meet the following requirements.
14-Day Return Policy for Unopened Products:
- Customers may return unopened items for a full refund.
- We do not refund shipping costs and the customer is responsible for return shipping costs.
- Please see the following chart for more details:
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Does the return have to include all accessories? |
Yes |
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Does the return require the original packaging? |
Yes. SISIGAD is not responsible for any damages to the product made during shipping. |
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When will the refund be executed? |
After we have received the return package or when the customer returns the product to our warehouse and inspected the condition of the returned product. |
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When do we execute the replacement? |
After we have received the return package or when the customer returns the product to our warehouse and inspected the condition of the returned product. |
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Refunds for delivery costs |
1. The buyer is responsible for return shipping costs for non-defective or no-longer needed products. When we make a refund, the shipping fee will be deducted. |
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Refund time limit |
After 14 days, we cannot offer you a refund on your product. |
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Return RMA validity |
14 days from the date the RMA was created. |
14-Day Return Policy for Opened and Used Products:
- Customers may return opened and used products for a partial refund, product will be subject to an inspection upon receiving.
- Refunds may be prorated based on the inspected condition of the received product.
- We do not refund shipping costs and the customer is responsible for return shipping costs.
- We charge a 15% restocking fee for all opened and used product returns. Subject to additional fees based on condition of received product.
- Please see the following chart for more details:
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Does the return have to include all accessories? |
Yes |
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Does the return require the original packaging? |
No. Customer is responsible for returning the product in packaging that fits and protects the product. SISIGAD is not responsible for any damages to the product made during shipping. |
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When will the refund be executed? |
When we receive the return package or when the customer returns the product to our warehouse. |
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When do we execute the replacement? |
When we receive the return package or when the customer returns the product to our warehouse. |
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Refunds for delivery costs |
1. The buyer is responsible for return shipping costs for non-defective or no-longer needed products. When we make a refund, the shipping fee will be deducted. |
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Refund time limit |
After 14 days, we cannot offer you a refund on your product. |
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Return RMA validity |
14 days from the date the RMA was created. |
Shipping Costs and Responsibility:
- Customers are responsible for all shipping costs associated with returns.
- Contact us at support@sisigad.co.uk for return address.
- We recommend using a shipping service with tracking or shipping insurance, as we cannot guarantee receipt of your returned package.
Exclusions:
- We do not accept returns for purchases made on Amazon, Walmart, or any other sellers. Please refer to their respective return and exchange policies.
For any further questions or to initiate a return, please contact our customer service team at support@sisigad.co.uk or 626-678-5665. We're available from 9am - 4pm PST Monday - Friday.
REFUND
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Quality issues |
Refer to Warranty Policy. |
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Received wrong goods |
Free to exchange or full refund upon receiving the wrong item sent. |
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Damaged or missing accessories |
We'll send the replacement accessory or damaged parts. Offer a partial refund based on extend of damage. |
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The package cannot be delivered or carrier lost package |
Replacement or refund. Does not cover carrier confirmed delivery. |
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The customer cancels the order before the package is shipped |
Refer to Cancellation Policy. |
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The customer provides the wrong delivery address |
If not shipped, a change fee of $25 applies. If shipped, a change fee of $50 applies. If delivered, please contact the carrier. |
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The customer refuses to accept the package |
We will deduct a $200 shipping fee for electric bikes and up to $100 shipping fee for all other products. |
Refund time-frame
For returned items or items for exchange, we will need 3-7 business days upon receiving your item(s) to process the solution.
After this time, the refund time frame is as below:
- Paypal account refunds: Up to 48 hours
- Credit card refunds: Between 7-14 business days
Note:
- Shipping cost is non-refundable.
- Customer should keep the box at all times or contact us to purchase a shipping box.
- If you haven't received your refund. Please contact us we will provide the Acquirer Reference Number (ARN) for you.
While we’re sure all banks *have* these reference numbers, sometimes the frontline customer support at any given bank may not be equipped to track refunds by reference number. Cardholders that call their bank with these can have mixed experiences depending on 1) who they talk to, 2) what access that representative has, and 3) their overall persistence.
Banks may also use inconsistent language to talk about these, so not everyone will recognize terms like “ARN” or “STAN”. Sometimes these may be referred to by a bank as “portfolio number,” “reference number, “numeric ID,” "retrieval reference number," "film locator," or other jargon terms unique to that bank.
If still not receive any information after we provide the ARN number. We suggest customer ask a bank statement saying that they can't find the refund at all from their end using Acquirer Reference Number (ARN). Once obtained, please send the bank statement to us in order for us to investigate further.
